Monitoring · Jul 18, 7:24pm CEST

Game servers are back up alongside main services. We are monitoring and writing a root cause analysis.

Update · Jul 18, 7:12pm CEST

We have been able to get the server online and have remoted in, we are preparing a more permanent fix. The next update should be around 19:00 UTC.

Identified · Jul 18, 6:23pm CEST

We believe we have identified the root cause. This looks to have been an older binary or package designed for an older version of the server's operating system interacting with core systems on a newer version of the server's OS. This has unfortunately caused a few issues with the system used to load the OS and has somehow removed the primary adapter used which connects the server to the internet, among other issues. We expect our next update to be around 21:00 UTC.

Update · Jul 18, 4:26pm CEST

We are working through our rescue image, it may be more time efficient to reinstall and recover from backup, if required. We are currently leveraging our options. Our next update should be around 19:00 UTC.

Update · Jul 18, 5:44am CEST

The issue on this machine also affects our Raiden and Mistral gamemode servers.

Identified · Jul 18, 5:43am CEST

There is an issue with the bootloader on this machine after a standard update. We are looking into this.